Terms & Conditions

 By using this site you agree to these terms and conditions.

The Company:
This website is owned by Italian Coffee Service Ltd

Disclaimer:
Whilst Italian Coffee Service Ltd has taken all reasonable care in the preparation of the contents of this website; some information has been supplied by third parties and is reproduced in good faith. Italian Coffee Service Ltd disclaims (to the extent permitted by law) all warranties, express or implied, as to the accuracy of the information supplied by third parties or for apparent errors and omissions. Although Italian Coffee Service Ltd chooses content providers and advertisers carefully so has no control over some of the content (such as advertising). If however, you do see anything that offends please contact us and Italian Coffee Service Ltd will attempt to rectify the problem.

Representations:
Any information found on this website is intended for guidance only. Italian Coffee Service Ltd excludes all liability (to the extent permitted by law) for any reliance upon any information contained within this website.

Trademarks, patents etc:
Names, products, designs, information and technology described on this website are widely protected by trademarks, patents, design rights etc. Unauthorised use of the same may lead to infringement.

Liability:
Italian Coffee Service Ltd does not guarantee that use of this website will be compatible with all hardware and software that may be used by visitors to the site. Italian Coffee Service Ltd will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.

Links:
This website does contain links to other websites. Italian Coffee Service Ltd accepts no responsibility or liability for the content of websites that are not under its strict control.

Data Protection / Privacy:
Italian Coffee Service Ltd highly values the privacy of all personal information for our customers. We will not knowingly pass on any details we hold on customers or web site visitors to any third parties. We protect the privacy of this personal information using our highly secure, password-protected servers.

You may be asked for personal information if you want to take advantage of specific services such as use of our store. In each case we will use the personal information you provide to deliver the services you have told us you wish to receive. Italian Coffee Service Ltd may also use this information for our own promotion such as direct mailing, email and other form of contact. However, if you do not wish for your details to be held on record and used in this manner you may contact us in writing to the registered office at the address above and ask for your details to be removed.

When processing an order, we require the details of the credit/debit card to be used in payment (unless using an offline method of payment) as well as a delivery and billing address, e-mail address and contact number. All information is collected in accordance with the Data Protection Act 1998.

Our site does not automatically capture or store personal information, other than logging the user's IP address and session info such as the duration of the visit and the type of browser used. This is recognised by the Web server and is only used for system administration and to provide statistics, which we use to evaluate use of the site.

We use Cookies on the site only to allow us to retain certain user preference settings, however, these are optional and if you choose not to accept them your session will not be affected in any way.

Please see our privacy policy for further information.

Law & Jurisdiction:
Any disputes arising in connection with the use of this website will be governed by English law and will be subject to the exclusive jurisdiction of the courts of England and Wales.

Copyright:
Copyright in the site (text, graphics, design layout, look, appearance, etc) remains the property of Italian Coffee Service Ltd. You have the right to view this site and copy to cache for personal reference by yourself only. You are not granted any other rights. Italian Coffee Service Ltd reserves all other rights. Unauthorised copying of any part of this site constitutes a breach of copyright.

These terms and conditions do not affect your legal rights.

Registered Office:
Italian Coffee Service Ltd
Unit M
Stonebridge Court
Alfred Street South
Nottingham
NG3 2GY

Company No. 12776961

 

Terms & Conditions for Web Sales & Service

Looking after our customers
Our terms and conditions comply with UK legislation, including the Distance Selling Regulations and are designed to ensure that all of our customers can shop easily and with confidence. Please print and keep a copy for reference.

Accepting orders and security
When you place an order we will treat it as an offer to buy. We will send an e-mail (first e-mail) to confirm receipt. If we accept your order, we will send you a confirmation e-mail (second e-mail) with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, to confirm your identity. This assists us to protect you and us from fraudulent transactions.

If we decline your offer on security grounds we may contact you to seek an alternative payment method.

Age Requirements
To order a product or service there is a minimum age requirement of 16 years, by ordering you confirm you are of the required age.

Pricing
All prices quoted will be in £ sterling, and collection or delivery fees, where applicable. Prices, offers and products are subject to availability and may change without notice.

Payment Terms
All machine service and repair costs must be paid for in full before we arrange return carriage.

An invoice will be sent to the customer on completion of work and must be paid by the following method(s): Major credit card, debit card, cheque (drawn on a UK bank) or by bank transfer. Please note there will be a 2% surcharge for all debit and credit card payments.

We will charge a £25 storage fee if your payment has not been recieved within 30 days, and after 90 days your machine will be scrapped and we may take legal action to recover our costs.

Unwanted Machines
If you do not wish us to proceed with any work then you will be liable for any collection charge(s) and return delivery charge(s) for your machine. You will be charged a disposal fee of £25 if the machine is unwanted and is to be scrapped.

Shipping Charges
The collection/delivery charge each way using our driver for a smaller machines is £18 (or £25 for bean to cup / larger machines) throughout most of England and Wales excluding Northumberland. In Scotland, Islands, Northern Ireland & Northumberland or when a specific day is requested for a collection, we will use a commercial courier which costs £25 each way. You may call us to request the cost for a dedicated driver.

Delivery
Delivery is restricted to the United Kingdom unless you contact us by e-mail and request otherwise. We do everything we can to meet our delivery times described on our website, though delivery times may be affected by factors beyond our control and therefore cannot be guaranteed.

Warranty

Domestic Machines that are not used for commercial purposes

All new parts installed by Italian Coffee Service Ltd will be covered by our 6 month manufacture warranty. Should the part develop a fault during this time, please contact us for assistance and replacement. A collection and delivery charge will apply.

Please note: Any part that is not supplied and installed by us will not be covered under this warranty. Our warranty does not include any electrical circuit boards or components unless we have repaired or replaced these items. Due to the high cost of fuel, all repairs exclude the cost of collection and delivery. Courier charges are not included in the warranty.

Loaner Machine:
If you require a loaner machine then this may be requested upon availability from £1.50 per day (£2.00 per day bean to cup). See Our Prices.


Commercial Machines and Domestic Machines used for business

All new parts installed by Italian Coffee Service Ltd will be covered by our 45 day warranty. Should the part develop a fault during this time, please contact us for assistance and replacement. The call out fee is included during the warranty period.

Please note: Any part that is not supplied and installed by us will not be covered under this warranty. Our warranty does not include any electrical circuit boards or components unless we have repaired or replaced these items. Due to the high cost of fuel, all repairs exclude the cost of collection and delivery. Courier charges are not included in the warranty.

Loaner Machine:
If you require a loaner machine then this may be requested upon availability at a rate of £50 per week.

Loaner Machines
Loaner machines are available on request and are subject to availability only. Domestic machines are provided at a weekly rate of £1.50 (£2.00 per day bean to cup) and commercial machines at a weekly rate of £50 in addition to repair and collection costs. By accepting a loaner machine you accept responsibility for keeping the machine clean and in good working order. The machine should be cleaned daily after use. All loaner machines are the sole ownership of Italian Coffee Service Ltd. When we ask for the return of a loaner machine the customer must make the machine available to collect immediately. Refusal to return the loaner machine to us will constitute theft.

Cancellations and Returns
Under EU regulations you have the right to cancel your order within 7 days of delivery, if you wish to cancel your order you must notify us in writing within 7 days of the goods being received. Please contact us before returning goods which must be returned within 14 days. Returned goods should be packaged as they were sent in the best method possible, only goods returned in original condition will be credited. Carriage fees are non-refundable. We cannot accept cancellation of purchases for foodstuffs which have been opened unless the product is defective. We reserve the right not to refund items that are returned in unusable or unsalable condition, (e.g. damaged packaging).

Miscellaneous
Sales on the web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions only cover the web site. Any links within this site to other web sites are not covered by this policy and we accept no responsibility or liability for the content of the web sites which are not under our control.

These terms and conditions do not affect your legal rights.

24 Hour Rapid Response

Rapid Response

We respond to all our enquiries within a 24 hour period and we will collect and deliver your coffee machine nationwide.

Dedicated delivery to your doorstep throughout most of England and Wales.

Pickup & Dropoff

Our dedictaed driver calls to homes and workplaces throughout most of England and Wales - ensuring no breakages.

We provide a 6 month guarantee on all replacement parts to enusre you will always have access to fresh coffee

Peace Of Mind

We guarantee all newly fitted replacement parts in your machine for 6 months giving you complete peace of mind.